Reliant
Reliant Energy is one of the largest electricity providers in Texas. It was founded in 2000 and is headquartered in Houston, Texas. The company provides electricity and energy-related services to residential and commercial customers throughout Texas.
Reliant Energy is a subsidiary of NRG Energy, Inc., a Fortune 500 company that is one of the largest independent power producers in the United States. Reliant Energy offers a variety of electricity plans to meet the needs of its customers, including fixed-rate plans, variable-rate plans, and green energy plans. The company also offers energy-saving tips and tools to help customers reduce their energy consumption and lower their bills.
Reliant Energy has received numerous awards and recognitions for its commitment to customer service and sustainability. The company is dedicated to providing reliable, affordable, and sustainable energy to its customers, while also minimizing its impact on the environment. With its innovative products and services, Reliant Energy is helping to shape the future of the energy industry in Texas and beyond.
Texas eelectricity customers can choose from several Reliant Energy plans, including fixed-rate and variable-rate plans. The company offers a satisfaction guarantee that allows customers to switch Reliant Energy plans within the first 30 days of their start date at no additional charge. It also offers no-deposit electricity plans to those who qualify based on your credit and income, or you could be eligible to pay your deposit in multiple installments.
Overview of Reliant Energy
Reliant Energy is a leading electricity provider in Texas, serving over 1.5 million customers. The company was founded in 2000 and has since been providing reliable and affordable energy solutions to residential and commercial customers.
History of Reliant Energy
Reliant Energy was originally formed as a subsidiary of Houston Industries in 1999. The following year, the company became an independent entity and was listed on the New York Stock Exchange. In 2002, Reliant Energy acquired Texas-based electricity provider HL&P, which expanded its customer base and helped solidify its position as a major player in the Texas energy market.
Over the years, Reliant Energy has continued to innovate and expand its offerings. In 2009, the company launched its SmartStart plan, which was one of the first prepaid electricity plans in Texas. In 2018, Reliant Energy introduced its Reliant Truly Free Weekends plan, which offers customers free electricity on weekends in exchange for higher weekday rates.
Reliant Rates
Reliant in Houston
| Plan | Term | Rate |
|---|---|---|
| Reliant Power Savings 24 plan | 24/months | 13.9¢/kWh |
| Reliant Power Savings 12 plan | 12/months | 15.5¢/kWh |
| Reliant Basic Power 24 plan | 24/months | 15.8¢/kWh |
| Reliant Conservation 24 plan | 24/months | 15.9¢/kWh |
| Reliant Basic Power 12 plan | 12/months | 16.2¢/kWh |
| Reliant Conservation 12 plan | 12/months | 16.5¢/kWh |
| Reliant Flextra Credits 12 plan | 12/months | 17.8¢/kWh |
Reliant in Dallas
| Plan | Term | Rate |
|---|---|---|
| Reliant Power Savings 24 plan | 24/months | 13.9¢/kWh |
| Reliant Power Savings 12 plan | 12/months | 15.5¢/kWh |
| Reliant Conservation 24 plan | 24/months | 15.5¢/kWh |
| Reliant Basic Power 24 plan | 24/months | 15.8¢/kWh |
| Reliant Conservation 12 plan | 12/months | 15.9¢/kWh |
| Reliant Basic Power 12 plan | 12/months | 16.2¢/kWh |
| Reliant Flextra Credits 12 plan | 12/months | 18.2¢/kWh |
Reliant Energy's Rates and Plans
Electricity Plans Offered by Reliant Energy
Reliant Energy offers a variety of electricity plans to meet the needs of their customers. These plans include fixed-rate plans, variable-rate plans, and renewable energy plans. Fixed-rate plans offer a set rate for the term of the contract, providing customers with stability and predictability in their electricity bills. Variable-rate plans fluctuate with the market, meaning customers may experience price increases or decreases. Renewable energy plans allow customers to support clean energy and reduce their carbon footprint.
Rates and Fees
Reliant Energy's rates and fees vary depending on the plan selected and the customer's location. Customers can view current rates and fees on the Reliant Energy website or by contacting customer service. In addition to the cost of electricity, customers may also be subject to fees for late payments, disconnections, or returned payments.
Reliant Energy strives to provide competitive rates and transparent pricing to their customers. They offer tools and resources to help customers understand their electricity usage and manage their bills, such as the Reliant Energy App and online account management.
Overall, Reliant Energy's rates and plans provide customers with options and flexibility to meet their individual needs and preferences.
Services Offered by Reliant Energy
Reliant Energy offers a variety of electricity plans to meet the needs of its customers. These plans include fixed-rate plans, variable-rate plans, and renewable energy plans. The company also offers home security and automation services through its partnership with security provider SimpliSafe.
One of Reliant Energy's most popular plans is its Reliant Secure Advantage plan, which offers customers a fixed rate for 24 months and includes a free Nest Learning Thermostat. The company also offers a variety of renewable energy plans, including its Reliant Truly Free Nights plan, which offers free electricity at night in exchange for higher daytime rates.
Reliant Energy's Green Energy Options
Green Energy Plans Offered by Reliant Energy
Reliant Energy offers several green energy plans for customers who want to reduce their carbon footprint. These plans include:
- Reliant Truly Free Weekends Plan: This plan offers free electricity on weekends and 100% renewable energy during the week.
- Reliant Secure Advantage 12 Plan: This plan offers fixed-rate electricity and 100% renewable energy.
- Reliant Truly Free Nights Plan: This plan offers free electricity at night and 100% renewable energy during the day.
These green energy plans are competitively priced and offer customers the opportunity to support renewable energy sources.
Reliant Energy's Customer Service
Reliant Energy is committed to providing excellent customer service to its customers. The company offers different channels for customers to reach out to them, and their customer service has received mixed reviews from customers.
Customer Service Channels
Reliant Energy provides several channels for customers to reach out to them, including phone, email, and live chat. Customers can also visit their website to find answers to frequently asked questions or submit a request through their online form. Reliant Energy also has a mobile app that customers can use to manage their account, pay bills, and report outages.
- Reliant Residential customers can call 1-713-207-PAID (7243)
- Business customers can call 1-866-660-4900
- Customers can access 24/7 live chat support here
- Log in to review your account information, make a payment, or move your service
Reliant Energy's Rewards Program
Overview of the Reliant Rewards Program
Reliant Energy's Rewards Program is a loyalty program that rewards customers for their continued business. Customers earn points for their energy usage, which can be redeemed for a variety of rewards, including gift cards, bill credits, and energy-efficient products.
Customers can enroll in the program for free and start earning points immediately. Points are earned based on the amount of energy used and the length of time the customer has been enrolled in the program. Points can also be earned by referring friends and family to Reliant Energy.
Benefits of the Reliant Rewards Program
One of the main benefits of the Reliant Rewards Program is the ability to earn rewards for something customers are already doing - using energy. Customers can redeem their points for a variety of rewards that can help them save money on their energy bills, such as energy-efficient light bulbs and smart thermostats.
Another benefit of the program is the ability to earn bonus points for referring friends and family to Reliant Energy. This not only helps customers earn more rewards, but it also helps spread the word about Reliant Energy's services.
Overall, the Reliant Rewards Program is a great way for customers to earn rewards for their continued business with Reliant Energy. With a variety of rewards to choose from and the ability to earn bonus points, the program is a win-win for both customers and the company.
Reliant Energy's Mobile App
Reliant Energy offers a mobile app that allows customers to manage their accounts and energy usage on the go. The app is available for free download on both the App Store and Google Play.
Features of the Reliant Energy Mobile App
The Reliant Energy Mobile App offers a variety of features that make it easy for customers to manage their accounts and energy usage. Some of the key features include:
- View and pay bills
- Track energy usage
- Set up autopay
- Report outages
- View and redeem rewards
The app also allows customers to set up alerts for high energy usage, bill due dates, and other important account information. This can help customers stay on top of their energy usage and avoid any surprises on their bill.
User Reviews of the Reliant Energy Mobile App
Overall, users of the Reliant Energy Mobile App have been satisfied with its ease of use and functionality. Some users have noted occasional glitches or slow loading times, but these issues appear to be rare.
One user praised the app for its ability to track energy usage, stating, "I love being able to see how much energy I'm using and where it's going. It helps me make smarter choices about my usage and save money on my bill."
Another user appreciated the app's ability to report outages, stating, "I had an outage in my area and was able to report it through the app. It was so easy and convenient."
Overall, the Reliant Energy Mobile App appears to be a useful tool for customers looking to manage their accounts and energy usage on the go. Its variety of features and positive user reviews make it a worthwhile download for Reliant Energy customers.